Lazada Singapore Reviews
(Rated by 1889 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.5
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.6
- Customer Service4.7
- Price & Quality4.7
- Return Policy4.5
- Shipping & Delivery4.0
Recent Customer Reviews (14)
Wolfgang Abt
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Ignace Pomerleau
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John Hartzler
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Andy Nava
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Billie Matos
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Kian Page
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Mauricio Torres
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Christopher Summers
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Katherine Morris
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Nancy Bohl
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Payment Methods
Accepted Payment Options:
Prices for items on Lazada.sg vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Lazada Singapore credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Lazada Singapore Pros & Cons
Pros
1
Wide Product Selection: Offers a diverse range of products, including electronics, home goods, and health and beauty items.
2
Multiple Payment Methods: Supports various payment options such as credit cards, cash on delivery (COD), helloPay, BDO installments, and the Lazada wallet.
3
Fast Delivery: Known for its fast delivery options, with some customers reporting that items are delivered within the scheduled time frame.
4
User-Friendly Interface: The platform is user-friendly, with features like AI-powered search recommendations and a clean interface.
5
Increased Brand Visibility: Sellers can increase their brand visibility by leveraging Lazada’s established platform and extensive customer base.
CONS
1
Customer Service Issues: Many customers have reported poor customer service, including difficulties in contacting customer support and receiving unhelpful responses.
2
Delivery Problems: Some customers have experienced issues with delivery, such as orders not being delivered or delayed shipments.
3
Return Process Challenges: There have been complaints about the return process, with some customers facing difficulties in getting refunds or exchanges.
4
Technical Issues: Some users have reported issues with the tracking system and automatic response systems, which can be frustrating.
Lazada Singapore Features and Benefits
Features
B2B2C Marketplace Model
operates as a B2B2C marketplace where merchants sell goods on their platform, allowing for a wide range of products across various categories
Customer-Centric Approach
focuses on consumer needs and habits, creating a satisfying shopping experience through personalization and AI-powered search recommendations that make up half of total user transactions, driving sales
Multiple Payment Methods
caters to diverse customer preferences with options including credit cards, COD, helloPay, BDO installments, and the Lazada wallet
Innovation
embraces innovation with AI-powered image search for finding products via photos/uploads, AI translation capabilities, and regular updates to app, website, and user interfaces
Strategic Partnerships
expands product offerings and reduces marketing costs by partnering with over 2,000 brands and local businesses to combine online and offline shopping experiences
Increased Brand Visibility
provides opportunity to increase brand visibility by leveraging Lazada’s established platform and extensive customer base, allowing small to medium businesses to gain exposure to a larger target audience
Wide Product Selection
offers a diverse range of products, including electronics, home goods, and health and beauty items
Fast Delivery
known for fast delivery options, with items delivered within the scheduled time frame
User-Friendly Interface
features a user-friendly platform with AI-powered search recommendations and a clean interface
No Commission Fee for New Sellers
new sellers are not charged a commission fee for the first three months
Return Policy
30-day returns for LazMall & CHOICE items (from 1 Feb 2024) and 7-day returns for non-LazMall items, for reasons like wrong/damaged item, missing accessories, or change of mind
Shipping Options
offers local and international shipping, flexible delivery, and doorstep parcel leaving, with policies like drop shipping and ship-on-time for high customer satisfaction